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CRM & Retention Lead

Job ref: 32352



Contract Type

Full Time



Do you wish to be the new CRM & Retention Lead for a brand that that has recently been ranked in the Sunday Times 100 list? This is your chance! The leading sporting goods brand was founded by an Olympian and is being recognised as one of the fasting growing companies in the UK, with a strong and growing global presence of roughly 70 countries. Their products can be found in Selfridges, John Lewis and hundreds more, with success that is not only down to incomparable quality but also their phenomenal team. Due to the teams success, their sales have gone from £10 mil in 2018 to over £35 mil in 2022, with the brand still expanding at a rapid pace and continually welcoming more talent to assist in the next stage of growth.   

The Role:

As the brands first ever CRM & Retention Lead, you will work closely with the Head of Ecommerce to develop a strong cross channel CRM strategy, building and optimising automated campaigns across email, SMS & more. You will own the CDP, identify any opportunities to develop the personalisation along with building and expanding the brands customer loyalty programme. 

The Person:

Of course, previous experience within CRM is essential and you will naturally need to be a customer focused and analytical person that can implement data into all decision making. This is a rapidly growing business with the opportunity to grow and define your career with the business, so being ambitious is also key! 


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