Director of Programme Value – Condor

Job Classification

System Job Title: Director of Programme Value – Condor

Creation Date: 20/08/24

Version: 1.0

Location: Nottingham

Reports to (job title and level): VP Strategy & Transformation

Number of job holders: 1

Existing role (specify current level below) No

New role Yes

Job level (existing roles only):

FORMCHECKBOX Entry Level

FORMCHECKBOX Manager without Direct Reports

FORMCHECKBOX Director / Head of – YES

FORMCHECKBOX Specialist

FORMCHECKBOX Manager with Direct Reports

FORMCHECKBOX Executive

FORMCHECKBOX Team Leader

FORMCHECKBOX Senior Manager

Job Summary

A brief summary of the purpose of the role and business justification.

We are seeking an experienced and dynamic Programme Director to take a lead role for our multi-million dollar Digital Salesforce Transformation programme. This strategic role is critical to the success of our organisation’s digital journey, driving the transformation of our digital, marketing operations through the implementation of Salesforce. The Programme Director will work closely with business leaders, IT teams, and third-party vendors to drive maximum value from the programme to ensure the seamless delivery of this complex, high-impact programme.

Job Responsibilities (listed in order of importance and/or time spent)

Describe key things this job has to deliver and is accountable for.

Please be clear on decisions this role can make and those that would require sign-off by manager or above.

Please indicate the scope this role has to change current processes, products or services currently delivered by Boots.

Any financial accountability should be referenced here (budgets and/or potential impact on revenue/profit).

· Co-own the end-to-end delivery of the Salesforce Transformation programme, ensuring alignment with the organisation’s strategic goals and business objectives.

· Adjudicate needs versus wants around requirements / products / value – ensure we are operating in a fashion that delivers maximal value at appropriate effort

· Act as an independent (from internal and external teams) in a programme advisory and assurance capacity, reviewing deliverables, obligations (contractual and informal) and objectives – seeking to maintain a view of time / cost / quality for SteerCo and the wider organisation

· Take accountability for programme PMO / secretariat activities ensuring governance and process are fit for purpose (I’ve assumed that was in your mind)

· Partner with the Digital, Technology teams and external partners as part of the overall programme leadership

· Act as a trusted advisor to senior leadership, providing regular updates on programme status, risks, and issues, and ensuring that business needs are met throughout the transformation.

· Identify, assess, and manage risks and issues related to the programme, developing mitigation strategies and contingency plans as needed.

· Coordinate with the Finance Leader on the program to Oversee and report on the programme budget, ensuring accurate forecasting, tracking, and reporting of all financials.

· Implement rigorous quality control processes to ensure the Salesforce solution meets the highest standards of functionality, performance, and user experience.

· Drive continuous improvement throughout the programme lifecycle, leveraging lessons learned and best practices.

Supervisory Responsibilities

Does this position have supervisory responsibilities?

No FORMCHECKBOX Yes FORMCHECKBOX

If yes, how many direct/indirect reports is this role responsible for?

varies dependant on portfolio complexity at any given point in time

Capabilities required

Qualifications, experience, skills and behaviours needed to do this role competently.

Minimum of 10 years of experience in leading large-scale IT programmes, with at least 5 years focused on Salesforce implementations.

Proven track record of successfully delivering multi-million dollar digital transformation initiatives.

Strong background in stakeholder management, with experience in partnering with both business and IT leaders.

In-depth knowledge of Salesforce products, including Commerce Cloud, Data Cloud, and Marketing Cloud.

Exceptional leadership and people management skills, with the ability to inspire and motivate cross-functional teams.

Strong analytical and problem-solving abilities, with a focus on delivering results in a fast-paced, dynamic environment.

Excellent communication and presentation skills, with the ability to convey complex information to both technical and non-technical audiences.

Stakeholders

Describe the key stakeholders that this job-holder works with and who it interacts with on a frequent basis.

This should include any influencing or negotiations that this role would lead if applicable.

Strategy & Trans Director – Supports them to deliver the business plan as required

Chief Finance Officer, Finance Direcor & their team – Influence to gain buy in to plans to deliver

Chief Digital Officer – Exec sponsor – Support to deliver the programme and manage stakeholder comms

Chief Commercial officer – Influence to gain buy in to plans to deliver

Digital Directors- Influence and collaborative working to deliver each programme in line with agreed objectives

Marketing & Commercial Services Directors – Influence and collaborative working to deliver each programme in line with agreed objectives

Stores Director & their team – Influence and collaborative working to deliver each programme in line with agreed objectives

Chief Information Officer & their team – Influence and collaborative working to deliver for the whole business in partnership

Other SLT leaders – programme specific network of colleagues this role will partner with in order to ensure successful outcomes for all

KPIs and timeframes

How the job is measured to determine whether it is being done successfully.

· Programme delivered to time, quality, cost and scope

· Stakeholder perception of performance in role (engages, listens, acts, delivers high quality work & on promise)

· Business case outcomes over time

Travel Requirements (if required)

As required – but very limited need

eg External relationships – Systems partner visits, Reference visits to other businesses going through similar change